About Us: Improving Access to Quality Board Certified Physicians
About eDocCompleteCare
Since 1997, MD Online, LLC has helped companies reduce healthcare costs through its innovative eDocAmerica platform, delivering comprehensive online care and empowering patients to manage their health proactively. In 2024, we introduced eDocCompleteCare—an advanced platform that enhances the core strengths of eDocAmerica by offering expanded services for patients, such as virtual prescriptions, prescription refills, and secure real-time video consultations.
Built to support both individual health needs and self-insured employer health plans, eDocCompleteCare combines clinical expertise with digital convenience. For employers, eDocCompleteCare provides robust participation analytics and effective downstream marketing strategies, further optimizing workforce health and organizational outcomes. We are committed to improving healthcare access, reducing claim costs, and enhancing long-term wellness through expert-led, device-friendly care.
Whether you're managing your own health or supporting a workforce, we are your trusted partner for smarter, more effective healthcare delivery.
Who We Serve
As a trusted health and wellness company, we understand the unique healthcare challenges faced by our communities. Our team of Board Certified Physicians is dedicated to delivering responsive, compassionate, and clinically sound care that prioritizes accessibility and patient outcomes.
For Employers
We empower organizations to reduce insurance claims, enhance workforce health, and drive employee engagement through efficient virtual care solutions. Our platform is particularly advantageous for organizations with self-insured health plans. We provide actionable analytics and conduct monthly follow-up meetings with your team to identify downstream marketing opportunities and boost platform utilization.
For Individuals
Our service provides direct access to Board Certified Physicians for routine care, chronic condition management, preventive services, and prescription refills. Patients can connect with physicians using their phone, tablet, or computer—making healthcare more manageable and less disruptive to daily life.
What Sets Us Apart
As an Arkansas-based health and wellness company, we’re committed to serving our community with personalized, clinically guided care. What differentiates eDocCompleteCare is not just our technology—it’s our focus on the human side of digital health.
- Access
Care available from any device, at any time, across all regions of Arkansas. - Expertise
Every interaction is managed by experienced Board Certified Physicians trained in virtual care delivery. - Privacy
HIPAA-compliant systems ensure patient data is protected through end-to-end encryption. - Results
For employers, we offer measurable ROI. For individuals, we provide reliable support that fits into everyday life.
Our Mission
At eDocCompleteCare, our mission is to make high-quality healthcare more accessible, efficient, and results-driven through expert-led virtual care. We are committed to supporting individuals and self-insured employers with secure, device-friendly services that improve health outcomes, reduce claim costs, and empower smarter care decisions. As a dedicated health and wellness company, we bridge the gap between trusted medical expertise and everyday accessibility—providing care that works for modern life.
Charles W. Smith, M.D.
Founder and Owner, eDocCompleteCare
Dr. Charles W. Smith is a seasoned healthcare executive and respected industry innovator with a longstanding commitment to advancing digital health solutions. As the founder and owner of eDocCompleteCare, Dr. Smith leads with a vision to make expert-led virtual care both accessible and scalable—empowering individuals and organizations across Arkansas and beyond.
With decades of experience in clinical leadership, health technology integration, and care delivery optimization, Dr. Smith brings a deep understanding of how to align medical excellence with business value. His work focuses on delivering evidence-based health and wellness services that improve access, reduce claim costs, and support employee wellbeing through secure, device-friendly platforms.
Dr. Smith has guided numerous employers in transforming their health benefits from cost centers into strategic assets. He is known for building health and wellness programs that provide measurable ROI, streamline HR and benefits operations, and maintain full regulatory compliance. Under his leadership, eDocCompleteCare continues to prioritize privacy, efficiency, and superior patient outcomes—hallmarks of a modern, high-performing health and wellness company.
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eDocCompleteCare provides accessible, expert-led virtual care for individuals and employers. Our platform connects Arkansas patients with Board Certified Physicians for routine visits, prescription support, and ongoing health management—securely and conveniently from any device.